Customer Resources & FAQ

This will depend on many variables. Your Jani-King Franchise Business Owner will complete your cleaning at a time that is convenient to yourself and your business. This can be done either before, during or after business hours, at a time that causes the least disruption to your staff and your clients.

We pride ourselves on a stringent health & safety programme, all of our Jani-King Franchisees and their staff have completed Ministry of Justice checks and have all completed our world-class training.  All of our franchisees and their staff are required to wear security tags and be in Jani-King uniforms. We ensure all site specific safety plans are adhered to and our Jani-King Franchisees and their staff are trained in hazard & risk management.

We can service all areas in New Zealand. With regional offices located around New Zealand and over 500 franchisees located from the top of the North Island to the bottom of the South, we're available in every corner of the country. So no matter how remote your workplace is, we'll be able to meet your needs.

When you partner with Jani-King, you'll receive high quality results through the use of new industry technologies, eco-friendly practices, expert equipment and highly trained franchisees , all with our trademark attention to detail.

We will organise to get it fixed.

We pride ourselves in being a sustainable facility services company. We are part of the NZervio Group of Companies. Our commitment to sustainability and the environment is explained in a comprehensive sustainability programme 2022-2025 document that outlines our primary targets and initiatives. This document can be found by clicking this link: https://www.janiking.co.nz/assets/6cd619ca8f/Sustainability-Programme-2022-2025.pdf

We use probiotic cleaners and or biodegradable cleaning agents. Our training and systems ensure that any chemical used is done so in a way that is safe to the environment and the people that work, play or live in that area.

With our innovative systems and nationwide network of franchisees, no facility is too large for our team to clean and service.  We work with a number of large partners including Spark Arena and the Canterbury Rugby Union as well as a number of large schools and universities around New Zealand.

We have $40 million in public liability insurance. Any preferred sub-contractors must also have public liability insurance.

When you partner with Jani-King, your first point of contact will be your Jani-King Franchise Business Owner and their Franchise Support Manager.  This team will be your initial point of contact for any questions, queries or additional help you may need.  If you need any other help, you can contact the Jani-King head office on 0800 526 454.

As a supplier of sustainable cleaning services, we are committed to taking action in five key areas:

1. Reducing carbon emissions
2. Reducing waste
3. Regenerating nature
4. Keeping workers healthy, safe and upholding their rights
5. Eliminating modern slavery

Below, you'll find answers to key questions about Jani-King NZ’s sustainability commitments.

Does Jani-King NZ measure carbon emissions across the organisation?

Yes. We track our Scope 1, 2, and 3 emissions, including a method to calculate our franchisees’ emissions based on GHG Protocol guidance.

Are your measurements verified or certified?

Yes. Our methodology for carbon reporting has been certified by Toitū Envirocare under the Carbon Compatible programme.

Is Jani-King NZ taking action to reduce emissions?

Yes. We have assessed our operations and implemented strategies to reduce emissions. While we don’t have a percentage-based reduction target, we take a proactive approach to optimising business processes, which has already led to a reduction in emissions.

Do you have a written action plan for reducing emissions?

Yes, we follow our Sustainability Action Plan (2025-2030).

Do you offset your carbon emissions?

Yes. We voluntarily offset emissions for every flight we book and partner with Trees That Count, purchasing trees monthly on behalf of our customers. So far, our supported planting projects are expected to remove approximately 266 tCO₂e.

Do you prioritise climate-conscious suppliers?

Yes. We work with OfficeMax, ALSCO, and Bunnings, all of whom are actively engaged in climate action

Do you measure or audit your business’s waste production?

Yes. After auditing waste from our cleaning services, we found that almost none is produced. Our bottles, cloths, and equipment are reusable, washable, and refillable. The only unavoidable waste is disposable gloves.

Are you taking steps to reduce waste in your operations?

Absolutely. We prioritise washable cloths, refillable bottles, and probiotic-based cleaners, which generate no chemical waste.

Do you have commitments or targets to reduce waste?

Yes. We have set targets to educate staff and franchisees on waste management, disposal, and reduction.

Do you measure your impact on land and waterways?

Yes. As part of our Toitū Enviro-Mark Diamond certification, we assess and track our environmental impact.

Are you taking action to minimise negative environmental impacts?

Yes. The biggest risk in commercial cleaning is chemical washdown. We’ve minimised this by switching to probiotic cleaning products that are safe for nature.

Do you comply with all local laws and regulations, including those related to social and environmental performance? Yes, we do. We are committed to maintaining high standards of compliance, sustainability, and ethical business practices.

Do you have any policies related to ethics and corruption in place? Yes, we have policies in place regarding ethics and corruption. These are outlined in our Employee Handbook for staff and in the Jani-King Franchisee Code of Conduct for our franchisees.

Do you identify and assess health and safety risks?

Yes. We have a comprehensive Health & Safety management system aligned with ISO 45001 that applies to both our staff and franchisees.

Do you comply with international human rights and labour standards? Yes, we comply with both international and New Zealand human rights and labour standards.

Do you pay at or above industry benchmarks (for employees and franchisees)?

On average, our franchisees earn competitive hourly rates, while a third-party salary review found that 77% of our staff are paid above the national median salary.

Do you pay a living wage? Yes, we pay at or above the living wage. We also have a process in place to support clients who are Living Wage Employer Accredited or working towards accreditation.

Do you educate employees about their rights?

Yes. We ensure all staff and franchisees understand their rights through training and compliance programs.

Do you provide employee benefits? Yes, we do. Our benefits include comprehensive medical insurance, EAP services, and paid well-being days, among others.

Do you provide employees with professional development opportunities? Yes, we support professional growth through Personal Development Plans, helping employees advance both within the company and in their personal lives.

Do you assess modern slavery risks in your supply chain?

Yes. The cleaning industry is high-risk for modern slavery. We actively assess and mitigate these risks.

Are you taking action to prevent modern slavery?

Yes. We have a Jani-King Franchisee Code of Conduct and provide ongoing education to franchisees to ensure compliance with ethical labor standards.

Do you have a formal modern slavery policy?

Yes, we do. Our Modern Slavery Policy outlines our commitment to eliminating exploitation in our supply chain.